Refund policy

Short version: if MailGlider isn't right for you, email us within 14 days of buying and we'll refund you in full. No questions asked.

What's covered

The Lifetime plan is a one-time payment (currently $19, shown in your local currency at checkout). You can ask for a full refund for any reason within 14 days of the purchase date shown on your Plan & billing page.

How to request a refund

1. Email contact@mailglider.com from the email address on your account.
2. Include your payment ID, which you'll find on your Plan & billing page or your receipt.
3. We aim to process refunds within 2 business days. Dodo Payments, our merchant of record, returns the money to your original payment method; banks usually take 5–10 business days to show it.

After a refund

Your account goes back to the free plan. Your saved designs, collections and follows stay in your account and you can keep editing them; the free plan's limits apply to new designs and exports.

After 14 days

Purchases older than 14 days aren't normally refundable. If something went wrong, such as a duplicate charge, email us and we'll make it right.

Payments are processed by Dodo Payments, who handle checkout, tax and receipts. See also our Terms of Use and Privacy Policy.